.chat-font-bold {
  font-weight: bold;
}
.overflow2line {
  line-height: 19px;
  max-height: 38px;
  overflow: hidden;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  text-overflow: ellipsis;
  -webkit-box-orient: vertical;
}
.overflow3line {
  line-height: 16px;
  max-height: 48px;
  overflow: hidden;
  display: -webkit-box;
  -webkit-line-clamp: 3;
  text-overflow: ellipsis;
  -webkit-box-orient: vertical;
}
.overflow5line {
  line-height: 32px;
  max-height: 160px;
  overflow: hidden;
  display: -webkit-box;
  -webkit-line-clamp: 5;
  text-overflow: ellipsis;
  -webkit-box-orient: vertical;
}
.know-icon {
  display: inline-block;
  vertical-align: middle;
}
.know-icon-close {
  width: 7px;
  height: 7px;
  background-image: url('../images/icon-record-close.png');
  background-repeat: no-repeat;
  background-size: cover;
}
.know-icon-allscreen {
  width: 16px;
  height: 16px;
  background-image: url('../images/icon-allscreen.png');
  background-repeat: no-repeat;
  background-size: 100%;
}
.know-icon-keyboard {
  width: 19px;
  height: 14px;
  background-image: url('../images/icon-keyboard.png');
  background-repeat: no-repeat;
  background-size: cover;
}
.know-icon-ticket {
  width: 19px;
  height: 14px;
  background-image: url('../images/icon-ticket.png');
  background-repeat: no-repeat;
  background-size: cover;
}
.know-icon-website {
  width: 17px;
  height: 17px;
  background-image: url('../images/icon-website.png');
  background-repeat: no-repeat;
  background-size: cover;
}
.know-icon-partner {
  width: 18px;
  height: 13px;
  background-image: url('../images/icon-partner.png');
  background-repeat: no-repeat;
  background-size: cover;
  margin-top: 1px;
}
.know-icon-online_signup {
  width: 18px;
  height: 16px;
  background-image: url('../images/icon-online-signup.png');
  background-repeat: no-repeat;
  background-size: cover;
}
.know-icon-offline_signup {
  width: 19px;
  height: 18px;
  background-image: url('../images/icon-offline-signup.png');
  background-repeat: no-repeat;
  background-size: cover;
}
.know-icon-calendar {
  width: 17px;
  height: 17px;
  background-image: url('../images/icon-calendar.png');
  background-repeat: no-repeat;
  background-size: cover;
}
.know-icon-mail {
  width: 20px;
  height: 20px;
  background-image: url('../images/icon-mail.png');
  background-repeat: no-repeat;
  background-size: cover;
}
.know-icon-cloud {
  width: 18px;
  height: 14px;
  background-image: url('../images/icon-cloud.png');
  background-repeat: no-repeat;
  background-size: cover;
}
.know-icon-connect {
  width: 16px;
  height: 15px;
  background-image: url('../images/icon-connect.png');
  background-repeat: no-repeat;
  background-size: cover;
}
.know-icon-change {
  width: 15px;
  height: 14px;
  background-image: url('../images/icon-change.png');
  background-repeat: no-repeat;
  background-size: cover;
}
.know-icon-microphone {
  width: 19px;
  height: 19px;
  background-image: url('../images/icon-microphone.png');
  background-repeat: no-repeat;
  background-size: auto 100%;
  background-position: center center;
}
.know-icon-broadcast {
  width: 17px;
  height: 16px;
  background-image: url('../images/icon-broadcast.png');
  background-repeat: no-repeat;
  background-size: cover;
}
.know-arrow-bottom {
  width: 10px;
  height: 8px;
  background-image: url('../images/icon-arrow-bottom.png');
  background-repeat: no-repeat;
  background-size: cover;
}
.bg {
  position: fixed;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  z-index: -10;
  zoom: 1;
  background-position: center;
  background-image: url('../images/bg.jpg');
  background-size: cover;
  background-repeat: no-repeat;
}
.ai-know {
  width: 872px;
  box-shadow: 1px 1px 8px 0 rgba(0, 0, 0, 0.16);
  position: absolute;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
  white-space: nowrap;
}
.ai-know-wrapper {
  position: relative;
  padding-left: 262px;
}
.ai-know-sidebar {
  position: absolute;
  left: 0;
  top: 0;
  height: 640px;
  width: 262px;
  white-space: normal;
  background: #EAF3FF;
}
.ai-know-record {
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  z-index: 101;
  background: #EFF4F8;
  display: none;
}
.ai-know-record .know-record-title {
  padding-top: 20px;
}
.ai-know-record .know-record-title h2 {
  font-size: 16px;
  color: #333333;
  line-height: 21px;
  font-weight: bold;
  text-align: center;
}
.ai-know-record .know-record-content {
  margin-top: 30px;
}
.ai-know-record .know-record-box {
  background-image: url('../images/record-bg.png');
  background-repeat: no-repeat;
  background-size: 100%;
  position: relative;
  padding: 8% 12% 0;
  display: none;
}
.ai-know-record .know-record-box.know-record-box_bottom {
  background-position: left bottom;
  background-repeat: no-repeat;
  padding-bottom: 8.5%;
  padding-top: 28px;
}
.ai-know-record .know-record-box .know-record-words {
  font-size: 22px;
  color: #333333;
  line-height: 32px;
  max-height: 160px;
  overflow: hidden;
  display: -webkit-box;
  -webkit-line-clamp: 5;
  text-overflow: ellipsis;
  -webkit-box-orient: vertical;
}
.ai-know-record .know-record-box .know-record-tips {
  display: block;
  font-size: 18px;
  color: #333333;
  text-align: right;
  line-height: 32px;
}
.ai-know-record .know-record-track {
  height: 52px;
  margin-top: 223px;
  text-align: center;
}
.ai-know-record .know-record-track img {
  display: inline-block;
  vertical-align: top;
  height: 100%;
}
.ai-know-record .know-record-panel {
  position: absolute;
  bottom: 0;
  left: 0;
  width: 100%;
}
.ai-know-record .know-record-panel .know-record-action {
  margin-bottom: 25px;
}
.ai-know-record .know-record-panel .know-record-btn {
  height: 75px;
  line-height: 75px;
  text-align: center;
  position: relative;
  overflow: hidden;
  z-index: 2;
}
.ai-know-record .know-record-panel .know-record-btn:after {
  content: '';
  position: absolute;
  z-index: -1;
  top: 0;
  left: 50%;
  width: 280%;
  height: 1900%;
  border-radius: 50%;
  background: #EFF4F8;
  transform: translateX(-50%);
  border: 1px solid #D8E0EA;
  box-shadow: 4px 4px 12px 0 rgba(110, 127, 147, 0.26), -4px -4px 14px 3px rgba(255, 255, 255, 0.83);
}
.ai-know-record .know-record-panel .know-record-start {
  text-align: center;
}
.ai-know-record .know-record-panel .know-record-end {
  display: none;
  white-space: nowrap;
  text-align: center;
}
.ai-know-record .know-record-panel .know-record-action_box {
  text-align: center;
  display: inline-block;
  vertical-align: top;
}
.ai-know-record .know-record-panel .know-record-action_box p {
  font-size: 14px;
  color: #333333;
  letter-spacing: 0;
  text-align: center;
  line-height: 18px;
  margin-top: 14px;
}
.ai-know-record .know-record-panel .know-record-action_box .record-action-btn {
  display: inline-block;
  vertical-align: top;
  margin: 0 45px;
  width: 70px;
  height: 70px;
  border-radius: 50%;
  background: #EFF4F8;
  border: 1px solid #D8E0EA;
  background-position: center center;
  background-repeat: no-repeat;
  box-shadow: 4px 4px 12px 0 rgba(110, 127, 147, 0.26), -4px -4px 14px 3px rgba(255, 255, 255, 0.83);
}
.ai-know-record .know-record-panel .know-record-action_box .record-action-btn.know-record-close {
  background-size: 17px 17px;
  background-image: url('../images/icon-record-close.png');
}
.ai-know-record .know-record-panel .know-record-action_box .record-action-btn.know-record-clear {
  background-size: 24px 20px;
  background-image: url('../images/icon-record-clear.png');
}
.ai-know-record .know-record-panel .know-record-action_box .record-action-btn.know-record-right {
  background-size: 24px 17px;
  background-image: url('../images/icon-record-right.png');
}
.ai-know-sideber_wrapper {
  padding: 15px 20px;
  height: 610px;
}
.ai-know-chatbox {
  width: 610px;
  display: inline-block;
  vertical-align: top;
  white-space: normal;
}
.ai-know-chatbox .ai-know-title {
  display: none;
}
.ai-know-title {
  position: relative;
  height: 21px;
}
.ai-title-name {
  display: inline-block;
  vertical-align: top;
  font-size: 18px;
  color: #333333;
  line-height: 21px;
  font-weight: bold;
}
.ai-title-origin {
  position: absolute;
  right: 0;
  bottom: 0;
  font-size: 9px;
  color: #999999;
  text-align: right;
  float: right;
  line-height: 11px;
}
.ai-title-origin img {
  height: 11px;
}
.ai-title-close,
.ai-title-allscreen {
  display: none;
}
.sidebar-title {
  margin-top: 20px;
}
.sidebar-title h3 {
  font-size: 14px;
  color: #333333;
  letter-spacing: 0.5px;
  font-weight: bold;
}
.sidebar-title span {
  font-size: 10px;
  color: #747474;
  letter-spacing: 1px;
  text-align: right;
  line-height: 16px;
  font-weight: normal;
  float: right;
}
.sidebar-title span i {
  font-style: normal;
  font-size: 12px;
}
.sidebar-broadcast-container {
  margin-top: 12px;
}
.sidebar-broadcast-container .swiper-slide {
  height: 194px;
  background: #EAF3FF;
}
.sidebar-broadcast-container .broadcase-item {
  padding: 10px 16px 12px 14px;
  opacity: 0.8;
  background: rgba(255, 255, 255, 0.8);
  border-radius: 5px;
}
.sidebar-broadcast-container .broadcase-item-desc {
  font-size: 12px;
  color: #333333;
  line-height: 18px;
  max-height: 54px;
  overflow: hidden;
  position: relative;
}
.sidebar-broadcast-container .broadcase-item-desc a {
  color: #108EE9;
  text-decoration: underline;
}
.sidebar-broadcast-container .broadcase-item-desc a:hover {
  text-decoration: none;
}
.sidebar-broadcast-container .broadcase-item-imgbox {
  overflow: hidden;
  margin-top: 10px;
  height: 108px;
}
.sidebar-broadcast-container .broadcase-item-imgbox img {
  max-height: 100%;
  max-width: 100%;
  -o-object-fit: cover;
     object-fit: cover;
}
.sidebar-question {
  margin-top: 12px;
  height: 112px;
  overflow: hidden;
}
.sidebar-question.sidebar-question-large {
  height: 352px;
}
.sidebar-question li {
  margin-bottom: 8px;
}
.sidebar-question li:nth-last-child(1) {
  margin-bottom: 0;
}
.sidebar-question li a {
  font-size: 12px;
  color: #333333;
  line-height: 16px;
  overflow: hidden;
  max-width: 100%;
  text-overflow: ellipsis;
  white-space: nowrap;
  display: block;
}
.sidebar-question li a:hover {
  color: #108EE9;
  text-decoration: underline;
}
.sidebar-services {
  margin-top: 12px;
}
.sidebar-services .sidebar-services-wrapper {
  margin-left: -20px;
  margin-right: -20px;
  font-size: 0;
  padding-top: 2px;
}
.sidebar-services .sidebar-services-item {
  display: inline-block;
  vertical-align: top;
  width: 33.33%;
  margin-top: 10px;
}
.sidebar-services .sidebar-services-item a {
  display: block;
  padding: 0 20px;
  text-align: center;
}
.sidebar-services .sidebar-services-item a:hover i.know-icon-ticket {
  background-image: url('../images/icon-ticket-act.png');
}
.sidebar-services .sidebar-services-item a:hover i.know-icon-online_signup {
  background-image: url('../images/icon-online-signup-act.png');
}
.sidebar-services .sidebar-services-item a:hover i.know-icon-website {
  background-image: url('../images/icon-website-act.png');
}
.sidebar-services .sidebar-services-item a:hover i.know-icon-partner {
  background-image: url('../images/icon-partner-act.png');
}
.sidebar-services .sidebar-services-item a:hover i.know-icon-offline_signup {
  background-image: url('../images/icon-offline-signup-act.png');
}
.sidebar-services .sidebar-services-item a:hover i.know-icon-calendar {
  background-image: url('../images/icon-calendar-act.png');
}
.sidebar-services .sidebar-services-item a:hover i.know-icon-cloud {
  background-image: url('../images/icon-cloud-act.png');
}
.sidebar-services .sidebar-services-item a:hover i.know-icon-connect {
  background-image: url('../images/icon-connect-act.png');
}
.sidebar-services .sidebar-services-item a:hover span {
  color: #C7000B;
}
.sidebar-services .sidebar-services-item .sidebar-services-circle {
  margin: 0 auto;
  width: 35px;
  height: 35px;
  background-image: linear-gradient(140deg, #FFFFFF 3%, #E2E6EA 100%);
  box-shadow: 1px 1px 4px 0 rgba(110, 127, 147, 0.56), -1px -1px 4px 0 #F6F6F6;
  border-radius: 17.5px;
  line-height: 35px;
  position: relative;
}
.sidebar-services .sidebar-services-item .sidebar-services-circle i {
  position: absolute;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
  transition: all 0.3s;
}
.sidebar-services .sidebar-services-item span {
  margin-top: 6px;
  display: block;
  font-size: 12px;
  color: #556C8D;
  letter-spacing: 0;
  line-height: 16px;
  margin-left: -20px;
  margin-right: -20px;
  transition: all 0.3s;
}
.ai-know-body {
  background: #F5F9FC;
  height: 518px;
  overflow: hidden;
  overflow-y: auto;
  position: relative;
  z-index: 2;
}
.ai-know-body::-webkit-scrollbar {
  width: 4px;
  border-radius: 2px;
  overflow: hidden;
}
.ai-know-body::-webkit-scrollbar-thumb {
  background: #ddd;
  border-radius: 2px;
}
.ai-know-body::-webkit-scrollbar-track {
  background: transparent;
}
.ai-know-body.no-hots {
  height: 574px;
}
.ai-know-panel {
  background: #E7EDF4;
}
.ai-panel-words {
  padding: 0;
  width: 100%;
  overflow: hidden;
  background: #F5F9FC;
}
.ai-panel-words ul {
  font-size: 0;
  white-space: nowrap;
  padding: 0 15px;
}
.ai-panel-words ul li {
  display: inline-block;
  vertical-align: top;
  margin-right: 15px;
  padding: 10px 0;
  width: auto;
}
.ai-panel-words ul a {
  display: block;
  height: 34px;
  line-height: 34px;
  font-size: 12px;
  color: #333333;
  background: #F5F9FC;
  border: 1px solid #D6E3EC;
  box-shadow: 2px 1px 5px 0 rgba(110, 127, 147, 0.4), -1px -1px 5px 1px rgba(255, 255, 255, 0.87);
  border-radius: 17px;
  padding: 0 15px;
  transition: all 0.2s;
}
.ai-panel-words ul a:hover {
  color: #FFFFFF;
  background: #FF343D;
  border: 1px solid #F3F5F7;
  box-shadow: inset -4px -4px 4px 0 rgba(255, 255, 255, 0.4), inset 4px 4px 4px 0 #B4000A;
}
.ai-panel-inputbox {
  background: #E7EDF4;
  padding: 13px 30px;
  white-space: nowrap;
}
.el-panel-relative {
  position: relative;
}
.el-panel-words_connect {
  position: absolute;
  left: 0;
  width: 454px;
  bottom: 38px;
  padding-bottom: 24px;
  z-index: 1000;
  display: none;
}
.el-panel-words_connect .words_connect-wrapper {
  background-color: #fff;
  box-shadow: 1px 1px 8px 0 rgba(40, 58, 77, 0.25);
  border-radius: 8px;
  overflow: hidden;
}
.el-panel-words_connect ul {
  display: block;
  overflow: hidden;
  overflow-y: auto;
  max-height: 180px;
}
.el-panel-words_connect ul::-webkit-scrollbar {
  width: 4px;
  border-radius: 2px;
  overflow: hidden;
}
.el-panel-words_connect ul::-webkit-scrollbar-thumb {
  background: #ddd;
  border-radius: 2px;
}
.el-panel-words_connect ul::-webkit-scrollbar-track {
  background: transparent;
}
.el-panel-words_connect li {
  padding: 0 20px;
}
.el-panel-words_connect li:nth-child(odd) {
  background-color: #fff;
}
.el-panel-words_connect li:nth-child(even) {
  background-color: #F6F7F8;
}
.el-panel-words_connect li a {
  display: block;
  height: 36px;
  line-height: 36px;
  font-size: 12px;
  color: #333333;
  letter-spacing: 0.2px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.el-panel-words_connect li a b {
  color: #C7000B;
}
.el-panel-words_connect li:hover a {
  font-weight: bold;
}
.el-panel-words_connect li:hover a b {
  font-weight: bold;
}
.ai-panel-input {
  display: inline-block;
  vertical-align: top;
  width: 452px;
  height: 38px;
  background: rgba(231, 237, 244, 0.7);
  border: 1px solid #D8E0EA;
  box-shadow: 2px 2px 5px 0 rgba(110, 127, 147, 0.33), -2px -2px 5px 2px rgba(255, 255, 255, 0.64), inset -3px -3px 7px 0 #FFFFFF, inset 3px 3px 5px 0 rgba(110, 127, 147, 0.34);
  border-radius: 25px;
  position: relative;
}
.ai-panel-input input {
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  padding: 0 20px;
  font-size: 12px;
  color: #000000;
  font-weight: bold;
  background-color: transparent;
  border: none;
  outline: none;
  box-sizing: border-box;
  height: 38px;
}
.ai-panel-input input::-moz-placeholder {
  letter-spacing: 1px;
  color: #999999;
  font-weight: normal;
}
.ai-panel-input input:-ms-input-placeholder {
  letter-spacing: 1px;
  color: #999999;
  font-weight: normal;
}
.ai-panel-input input::placeholder {
  letter-spacing: 1px;
  color: #999999;
  font-weight: normal;
}
.ai-panel-btn {
  margin-left: 10px;
  display: inline-block;
  vertical-align: top;
  width: 84px;
  height: 38px;
  line-height: 38px;
}
.ai-panel-btn button {
  display: block;
  width: 84px;
  height: 38px;
  border: none;
  font-size: 12px;
  color: #32354B;
  letter-spacing: 1px;
  text-align: center;
  background: #E7EDF4;
  border: 1px solid #D8E0EA;
  box-shadow: 3px 3px 5px 0 rgba(110, 127, 147, 0.34), -2px -2px 5px 2px #FFFFFF;
  border-radius: 19px;
  outline: none;
  font-weight: bold;
  cursor: pointer;
  transition: all 0.2s;
}
.ai-panel-btn button:active {
  box-shadow: 0 0 2px 0 rgba(110, 127, 147, 0.34), -2px -2px 5px 2px #FFFFFF;
}
.ai-panel-recordbtn {
  display: none;
  flex-grow: 1;
}
.ai-panel-recordbtn a {
  display: block;
  background-color: #EFF4F8;
  border: 1px solid #D8E0EA;
  box-shadow: 4px 4px 12px 0 rgba(110, 127, 147, 0.26), -4px -4px 14px 3px rgba(255, 255, 255, 0.83);
  border-radius: 50px;
  height: 36px;
  line-height: 36px;
  color: #333;
  font-size: 14px;
  text-align: center;
}
.ai-panel-soundbox,
.ai-panel-keyboard {
  display: none;
  margin-right: 10px;
}
.ai-panel-soundbox button,
.ai-panel-keyboard button {
  width: 32px;
  height: 32px;
  line-height: 32px;
  border-radius: 50%;
  background: #E7EDF4;
  border: 1px solid #D8E0EA;
  box-shadow: 3px 3px 5px 0 rgba(110, 127, 147, 0.26), -2px -2px 5px 1px rgba(255, 255, 255, 0.83);
  outline: none;
  box-sizing: border-box;
  position: relative;
}
.ai-panel-soundbox button i,
.ai-panel-keyboard button i {
  position: absolute;
  top: 52%;
  left: 50%;
  vertical-align: top;
  transform: translate(-50%, -50%);
}
.ai-chat-wrap {
  padding: 20px 0;
}
.ai-chat-time {
  font-size: 12px;
  color: #666666;
  opacity: 0.8;
  text-align: center;
  line-height: 16px;
  margin-bottom: 20px;
}
.ai-chat-content {
  padding: 0 30px;
}
.ai-chat-topbar {
  display: none;
  height: 50px;
}
.ai-chat-topbar .topbar-wrapper {
  position: fixed;
  top: 45px;
  left: 0;
  min-height: 40px;
  width: 100%;
  background: #556C8D;
  padding-top: 11px;
  padding-left: 20px;
  padding-bottom: 12px;
  padding-right: 20px;
  box-sizing: border-box;
  box-shadow: 0 1px 10px 0 rgba(179, 195, 216, 0.42);
  font-size: 0;
  z-index: 10;
}
.ai-chat-topbar .topbar-left {
  display: inline-block;
  vertical-align: top;
  line-height: 16px;
  font-size: 0;
  margin-right: 5px;
  width: 17px;
}
.ai-chat-topbar .topbar-right {
  display: inline-block;
  vertical-align: top;
  width: calc(100% - 23px);
}
.ai-chat-topbar .topbar-right .topbar-item {
  font-size: 12px;
  color: #FFFFFF;
  line-height: 16px;
  position: relative;
}
.ai-chat-topbar .topbar-right .topbar-item span {
  display: block;
  width: calc(100% - 40px);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.ai-chat-topbar .topbar-right .topbar-item span b {
  margin-right: 5px;
}
.ai-chat-topbar .topbar-right .topbar-item span i,
.ai-chat-topbar .topbar-right .topbar-item span b {
  font-style: normal;
  font-weight: normal;
}
.ai-chat-topbar .topbar-right .topbar-item a {
  position: absolute;
  top: 0;
  right: 0;
  height: 100%;
  font-size: 12px;
  color: #FFFFFF;
  line-height: 16px;
  width: 37px;
  font-weight: bold;
}
.ai-chat-topbar .topbar-right .topbar-item .topbar-item-imgbox {
  display: none;
  margin-top: 10px;
  background-image: linear-gradient(92deg, rgba(138, 164, 192, 0.17) 6%, rgba(138, 164, 192, 0) 60%);
  width: 100%;
  box-sizing: border-box;
  padding-right: 11px;
}
.ai-chat-topbar .topbar-right .topbar-item .topbar-item-imgbox img {
  display: inline-block;
  vertical-align: top;
  width: 100%;
  -o-object-fit: cover;
     object-fit: cover;
}
.ai-chat-topbar .topbar-right .topbar-item.is-open span {
  width: 100%;
  overflow: visible;
  white-space: normal;
  text-overflow: unset;
  display: inline;
}
.ai-chat-topbar .topbar-right .topbar-item.is-open a {
  position: static;
  right: auto;
  top: auto;
  display: inline;
}
.ai-chat-topbar .topbar-right .topbar-item.is-open .topbar-item-imgbox {
  display: block;
}
.ai-chat-topbar .topbar-detail-btn {
  display: block;
  position: absolute;
  left: 50%;
  width: 60px;
  height: 23px;
  margin-left: -30px;
  bottom: -20px;
  background-image: url(../images/bg-topbar.png);
  background-size: 100%;
  text-align: center;
}
.ai-chat-topbar .topbar-detail-btn i {
  margin-top: 1px;
  transform-origin: center center;
}
.ai-chat-topbar .topbar-detail-btn i.active {
  transform: rotate(180deg);
}
.chat-wrap {
  overflow: hidden;
}
.chat-content-left {
  overflow: hidden;
  font-size: 0;
  width: 100%;
}
.chat-content-right {
  float: right;
  overflow: hidden;
  font-size: 0;
  width: 100%;
  text-align: right;
  margin-right: -10px;
  font-weight: bold;
}
.chat-content-right .chat-avator {
  margin-right: 10px;
  float: right;
  width: 36px;
  height: 36px;
  margin-left: 14px;
  box-shadow: none;
  border-radius: 50%;
  overflow: hidden;
  box-shadow: 2px 1px 5px 0 rgba(110, 127, 147, 0.4), -1px -1px 4px 1px rgba(255, 255, 255, 0.87);
}
.chat-content-right .chat-words {
  background: #556C8D;
  box-shadow: 0 2px 5px 0 #ACBCD4;
  border-radius: 8px 1px 8px 8px;
  color: #FFFFFF;
  max-width: 252px;
  width: auto;
  text-align: left;
}
.chat-content-service {
  display: none;
  margin: 0 -15px;
}
.chat-content-service .swiper-slide {
  width: 80px;
}
.chat-content-service .content-service-item {
  padding: 0 5px;
}
.chat-content-service .content-service-item .content-service-item_wrapper {
  width: 70px;
  height: 70px;
  background: #FFFFFF;
  box-shadow: 0 2px 5px 0 rgba(0, 105, 255, 0.1);
  border-radius: 8px;
}
.chat-content-service .content-service-item .content-service-imgbox {
  height: 44px;
  position: relative;
}
.chat-content-service .content-service-item .content-service-imgbox i {
  position: absolute;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
}
.chat-content-service .content-service-item .content-service-imgbox i.know-icon-ticket {
  width: 24px;
  height: 18px;
}
.chat-content-service .content-service-item .content-service-imgbox i.know-icon-online_signup {
  width: 22px;
  height: 20px;
}
.chat-content-service .content-service-item .content-service-imgbox i.know-icon-website {
  width: 20px;
  height: 20px;
}
.chat-content-service .content-service-item .content-service-imgbox i.know-icon-partner {
  width: 24px;
  height: 18px;
}
.chat-content-service .content-service-item .content-service-imgbox i.know-icon-offline_signup {
  width: 23px;
  height: 22px;
}
.chat-content-service .content-service-item .content-service-imgbox i.know-icon-calendar {
  width: 20px;
  height: 20px;
}
.chat-content-service .content-service-item .content-service-imgbox i.know-icon-cloud {
  width: 22px;
  height: 17px;
}
.chat-content-service .content-service-item .content-service-imgbox i.know-icon-connect {
  width: 22px;
  height: 21px;
}
.chat-content-service .content-service-item .content-service-name {
  font-size: 12px;
  color: #556C8D;
  letter-spacing: 0.5px;
  text-align: center;
  line-height: 16px;
}
.chat-avator {
  float: left;
  width: 43px;
  height: 43px;
  margin-right: 10px;
}
.chat-avator img {
  display: inline-block;
  vertical-align: top;
  height: 100%;
  -o-object-fit: fill;
     object-fit: fill;
}
.chat-words {
  margin-bottom: 15px;
  display: inline-block;
  vertical-align: top;
  max-width: 252px;
  width: auto;
  background: #FFFFFF;
  box-shadow: 0 2px 5px 0 rgba(0, 105, 255, 0.1);
  border-radius: 1px 8px 8px 8px;
  padding: 10px 18px 10px 20px;
  font-size: 12px;
  color: #151515;
  line-height: 18px;
  overflow: hidden;
}
.chat-words b {
  font-weight: bold;
}
.chat-words.middle {
  min-width: 226px;
}
.chat-list {
  margin-bottom: 15px;
  overflow: hidden;
  width: 250px;
  background: #FFFFFF;
  box-shadow: 0 2px 5px 0 rgba(0, 105, 255, 0.1);
  border-radius: 8px;
  padding: 3px 20px;
}
.chat-list-title {
  font-size: 0;
  margin-top: 12px;
  margin-bottom: 16px;
}
.chat-list-title img {
  display: inline-block;
  vertical-align: top;
  width: 24px;
}
.chat-list-title span {
  display: inline-block;
  vertical-align: top;
  line-height: 19px;
  font-size: 14px;
  color: #333333;
  letter-spacing: 0.5px;
  margin-left: 10px;
}
.chat-list-title > a {
  float: right;
  font-size: 12px;
  color: #108EE9;
  letter-spacing: 0;
  line-height: 16px;
}
.chat-list-title > a i {
  margin-right: 6px;
}
.chat-list-title + .chat-list-content li:nth-child(1) {
  border-top: 1px solid #F3F3F3;
}
.chat-list-content li {
  padding: 12px 0;
  font-size: 12px;
  line-height: 16px;
  border-top: 1px solid #F3F3F3;
  position: relative;
}
.chat-list-content li:after {
  content: '';
  position: absolute;
  right: 0;
  top: 50%;
  width: 8px;
  height: 12px;
  margin-top: -6px;
  background-image: url('../images/icon-arrow-right.png');
  background-size: 100%;
}
.chat-list-content li:nth-child(1) {
  border-top: none;
}
.chat-list-content li a {
  color: #333333;
}
.chat-list-content li a:hover {
  color: #C7000B;
}
.chat-card {
  margin-bottom: 15px;
  overflow: hidden;
  width: 250px;
  background: #FFFFFF;
  box-shadow: 0 2px 5px 0 rgba(0, 105, 255, 0.1);
  border-radius: 8px;
  padding: 15px 20px 0;
}
.chat-card-content > li {
  margin-bottom: 15px;
}
.chat-card-title {
  font-size: 12px;
  color: #333333;
  line-height: 16px;
  padding-bottom: 5px;
  border-bottom: 1px solid #F6F6F6;
  margin-bottom: 5px;
}
.chat-card-desc p {
  margin-bottom: 5px;
}
.chat-card-desc p:nth-last-child(1) {
  margin-bottom: 0;
}
.chat-card-desc p a {
  font-size: 12px;
  line-height: 15px;
  color: #108EE9;
  display: inline-block;
  vertical-align: top;
  word-break: break-all;
  white-space: normal;
}
.chat-card-icon {
  width: 16px;
  margin-right: 7px;
  display: inline-block;
  vertical-align: top;
}
.chat-group {
  margin-bottom: 15px;
  overflow: hidden;
  width: 258px;
  background: #FFFFFF;
  box-shadow: 0 2px 5px 0 rgba(0, 105, 255, 0.1);
  border-radius: 8px;
  padding: 15px 17px 15px 15px;
}
.chat-group-item {
  margin-bottom: 30px;
}
.chat-group-item:nth-last-child(1) {
  margin-bottom: 0;
}
.chat-group-title {
  font-size: 12px;
  color: #333333;
  line-height: 18px;
  padding-left: 5px;
}
.chat-group-title a {
  color: #108EE9;
  text-decoration: underline;
}
.chat-group-list {
  margin-top: 10px;
}
.chat-group-list li {
  margin-bottom: 8px;
}
.chat-group-list li:nth-last-child(1) {
  margin-bottom: 0;
}
.chat-group-list li a {
  line-height: 16px;
  font-size: 12px;
  color: #108EE9;
}
.chat-group-list li a:hover {
  text-decoration: underline;
}
.icon-arrow-right:after {
  content: '';
  position: absolute;
  right: 0;
  top: 50%;
  width: 8px;
  height: 12px;
  margin-top: -6px;
  background-image: url('../images/icon-arrow-right.png');
  background-size: 100%;
}
.chat-emoji {
  display: inline-block;
  vertical-align: middle;
  margin: 0 8px;
  margin-bottom: 6px;
}
.chat-emoji-sorry {
  width: 29px;
}
.know-switch {
  display: inline-flex;
  vertical-align: top;
  height: 16px;
  margin-left: 5px;
}
.know-switch > input {
  display: none;
}
.know-switch input[type="checkbox"]:checked + span.know-switch-wrapper {
  background: #ED2933;
}
.know-switch input[type="checkbox"]:checked + span.know-switch-wrapper:after {
  left: 11px;
}
.know-switch .know-switch-wrapper {
  margin: 0;
  display: inline-block;
  position: relative;
  width: 26px;
  height: 16px;
  outline: none;
  border-radius: 10px;
  box-sizing: border-box;
  background: rgba(116, 116, 116, 0.5);
  border-radius: 8px;
  cursor: pointer;
  transition: border-color 0.3s, background-color 0.3s;
  vertical-align: middle;
}
.know-switch .know-switch-wrapper:after {
  content: "";
  position: absolute;
  top: 50%;
  left: 2px;
  border-radius: 100%;
  transform: translateY(-50%);
  transition: all 0.3s;
  width: 13px;
  height: 13px;
  background-color: #fff;
}
.chat-slider {
  margin-bottom: 20px;
  line-height: 16px;
  max-width: 450px;
}
.chat-slider .swiper-slide {
  width: auto;
  margin-right: 10px;
}
.chat-slider .swiper-slide:nth-last-child(1) {
  margin-right: 50px;
}
.chat-slider .chat-slider-scrollbar {
  margin-top: 16px;
  width: 100%;
  height: 4px;
  background: #D6DEE8;
  border-radius: 2px;
  overflow: hidden;
  cursor: pointer;
}
.chat-slider .chat-slider-scrollbar .swiper-scrollbar-drag {
  width: 10px;
  background-color: #666;
}
.chat-slider .chat-slider-container:after {
  content: '';
  position: absolute;
  right: 0;
  top: 0;
  height: 100%;
  width: 40px;
  z-index: 3;
  background-image: linear-gradient(270deg, #F5F9FC 7%, rgba(245, 249, 252, 0.83) 49%, rgba(245, 249, 252, 0) 100%);
}
.chat-slider .chat-slider-tips {
  font-size: 12px;
  color: #999999;
  margin-bottom: 15px;
}
.chat-slider .chat-slider-item {
  padding: 15px 20px 12px;
  background: #FFFFFF;
  box-shadow: 0 2px 5px 0 rgba(0, 105, 255, 0.1);
  border-radius: 8px;
}
.chat-slider .chat-slider-item.know-collect-card {
  width: 220px;
}
.chat-slider .chat-slider-item.know-product-card {
  width: 150px;
  padding: 15px 20px;
}
.chat-slider .chat-slider-item.know-product-card .slider-item-title {
  height: 38px;
  line-height: 19px;
  max-height: 38px;
  overflow: hidden;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  text-overflow: ellipsis;
  -webkit-box-orient: vertical;
}
.chat-slider .chat-slider-item.know-video-card {
  width: 150px;
}
.chat-slider .chat-slider-item.know-download-card {
  width: 150px;
  padding: 15px 20px;
}
.chat-slider .chat-slider-item.know-download-card .slider-item-title {
  height: 76px;
  max-height: 76px;
  -webkit-line-clamp: 4;
}
.chat-slider .slider-item-title {
  font-size: 14px;
  color: #333333;
  letter-spacing: 0.5px;
  font-weight: bold;
  line-height: 16px;
  max-height: 48px;
  overflow: hidden;
  display: -webkit-box;
  -webkit-line-clamp: 3;
  text-overflow: ellipsis;
  -webkit-box-orient: vertical;
  line-height: 19px;
  height: 57px;
  max-height: 57px;
}
.chat-slider .slider-item-desc {
  font-size: 12px;
  color: #333333;
  letter-spacing: 0;
  margin-top: 10px;
  height: 48px;
  line-height: 16px;
  max-height: 48px;
  overflow: hidden;
  display: -webkit-box;
  -webkit-line-clamp: 3;
  text-overflow: ellipsis;
  -webkit-box-orient: vertical;
}
.chat-slider .slider-view-more {
  display: block;
  margin-top: 15px;
  font-size: 12px;
  color: #108EE9;
  line-height: 16px;
}
.chat-slider .slider-view-more:hover {
  text-decoration: underline;
}
.chat-slider .slider-watch-video {
  display: block;
  margin-top: 28px;
  font-size: 12px;
  color: #108EE9;
  line-height: 16px;
}
.chat-slider .slider-watch-video:hover {
  text-decoration: underline;
}
.chat-slider .slider-download-btn {
  display: block;
  margin-top: 35px;
  font-size: 12px;
  color: #108EE9;
  line-height: 16px;
}
.chat-slider .slider-download-btn:hover {
  text-decoration: underline;
}
.chat-slider .slider-item-box {
  font-size: 12px;
  color: #666666;
  letter-spacing: 0.5px;
  margin-top: 10px;
}
.chat-slider .slider-item-time {
  font-size: 12px;
  color: #666666;
  display: inline-block;
  vertical-align: top;
  padding-left: 17px;
  background-image: url('../images/icon-time.png');
  background-size: 11px 11px;
  background-position: left center;
  background-repeat: no-repeat;
}
.chat-slider .slider-item-collect {
  float: right;
  font-size: 12px;
  color: #666666;
  letter-spacing: 0.5px;
  line-height: 14px;
}
.chat-slider .slider-item-cont {
  padding-top: 10px;
  margin-top: 12px;
  font-size: 12px;
  color: #747474;
  border-top: 1px solid rgba(85, 108, 141, 0.1);
}
.chat-slider .slider-item-cont p {
  margin-bottom: 8px;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 100%;
  white-space: nowrap;
}
.chat-slider .slider-item-cont p b {
  color: #333333;
  display: inline-block;
  vertical-align: top;
  width: 48px;
}
.chat-slider .slider-item-cont > a {
  margin-top: 11px;
  font-size: 12px;
  color: #108EE9;
  display: block;
}
.chat-slider .slider-item-cont > a:hover {
  text-decoration: underline;
}
.chat-guest_card {
  margin-bottom: 20px;
}
.chat-guest_card .chat-guest_card-wrapper {
  padding: 10px 20px 15px;
  width: 250px;
  background: #FFFFFF;
  box-shadow: 0 2px 5px 0 rgba(0, 105, 255, 0.1);
  border-radius: 8px;
}
.chat-guest_card .chat-guest_card-wrapper .chat-guest-title {
  line-height: 19px;
  font-size: 14px;
  color: #747474;
  letter-spacing: 0.5px;
}
.chat-guest_card .chat-guest_card-wrapper .chat-guest-list {
  margin-top: 10px;
  border-top: 1px solid rgba(204, 204, 204, 0.4);
  padding-top: 12px;
}
.chat-guest_card .chat-guest_card-wrapper .chat-guest-list li {
  margin-bottom: 8px;
}
.chat-guest_card .chat-guest_card-wrapper .chat-guest-list li:nth-last-child(1) {
  margin-bottom: 0;
}
.chat-guest_card .chat-guest_card-wrapper .chat-guest-list a {
  line-height: 16px;
  font-size: 12px;
  color: #108EE9;
}
.chat-guest_card .chat-guest_card-wrapper .chat-guest-list a:hover {
  text-decoration: underline;
}
.chat-feedback {
  margin-bottom: 20px;
  line-height: 16px;
  max-width: 290px;
  background: #FFFFFF;
  box-shadow: 0 2px 5px 0 rgba(0, 105, 255, 0.1);
  border-radius: 1px 8px 8px 8px;
}
.chat-feedback .chat-feedback-wrapper {
  padding: 10px 20px 12px;
}
.chat-feedback.is-checked {
  display: inline-block;
  vertical-align: top;
}
.chat-feedback.is-checked .chat-feedback-wrapper {
  padding: 10px 20px;
  display: flex;
}
.chat-feedback.is-checked .chat-feedback-top {
  padding: 0;
  border: none;
  line-height: 20px;
}
.chat-feedback.is-checked .chat-feedback-btm {
  margin: 0;
}
.chat-feedback.is-checked .chat-feedback-btm li {
  display: none;
}
.chat-feedback.is-checked .chat-feedback-btm li.selected {
  display: block;
  margin: 0;
}
.chat-feedback.is-checked .chat-feedback-btm li.selected input[type="checkbox"] + span {
  display: none;
}
.chat-feedback .chat-feedback-top {
  font-size: 12px;
  color: #333333;
  line-height: 16px;
  padding-bottom: 10px;
  border-bottom: 1px solid rgba(204, 204, 204, 0.4);
  box-sizing: border-box;
}
.chat-feedback .chat-feedback-btm {
  margin-top: 12px;
}
.chat-feedback .chat-feedback-btm ul {
  white-space: nowrap;
}
.chat-feedback .chat-feedback-btm ul input[type="checkbox"] {
  display: none;
}
.chat-feedback .chat-feedback-btm ul input[type="checkbox"] + span {
  width: 10px;
  height: 10px;
  margin-right: 6px;
  display: inline-block;
  vertical-align: middle;
  border: 1px solid #ccc;
  border-radius: 50%;
  box-sizing: border-box;
}
.chat-feedback .chat-feedback-btm ul li {
  margin-right: 11px;
  display: inline-block;
  vertical-align: top;
}
.chat-feedback .chat-feedback-btm ul li label {
  cursor: pointer;
  display: block;
  font-size: 0;
}
.chat-feedback .chat-feedback-btm ul li:nth-last-child(1) {
  margin-right: 0;
}
.chat-feedback .chat-feedback-btm ul li img {
  height: 20px;
  display: inline-block;
  vertical-align: middle;
}
.chat-feedback .chat-feedback-btm ul li b {
  font-size: 12px;
  color: #333333;
  line-height: 16px;
  display: inline-block;
  vertical-align: middle;
  margin-left: 4px;
}
.chat-feedback-form {
  margin-bottom: 20px;
  max-width: 290px;
  background: #FFFFFF;
  box-shadow: 0 2px 5px 0 rgba(0, 105, 255, 0.1);
  border-radius: 8px;
}
.chat-feedback-form .feedback-form-top {
  padding: 12px 20px;
}
.chat-feedback-form .feedback-form-btm {
  border-top: 1px solid rgba(204, 204, 204, 0.3);
}
.chat-feedback-form .feedback-form-btm button {
  font-size: 14px;
  color: #108EE9;
  height: 40px;
  line-height: 40px;
  text-align: center;
  background-color: transparent;
  border: none;
  outline: none;
  display: block;
  padding: 0;
  margin: 0;
  width: 100%;
  cursor: pointer;
}
.chat-feedback-form .feedback-form-title {
  opacity: 0.7;
  line-height: 16px;
  font-size: 12px;
  color: #747474;
  letter-spacing: 0.5px;
}
.chat-feedback-form .feedback-form-select {
  margin-top: 15px;
}
.chat-feedback-form .feedback-form-select_item {
  margin-bottom: 8px;
}
.chat-feedback-form .feedback-form-select_item input[type="radio"] {
  display: none;
}
.chat-feedback-form .feedback-form-select_item input[type="radio"] + span {
  display: block;
  height: 32px;
  box-sizing: border-box;
  border: 1px solid rgba(204, 204, 204, 0.5);
  border-radius: 2px;
  font-size: 12px;
  color: #333333;
  line-height: 30px;
  text-align: center;
  cursor: pointer;
}
.chat-feedback-form .feedback-form-select_item input[type="radio"]:checked + span {
  color: #108EE9;
  border-color: #108EE9;
}
.chat-feedback-form .feedback-form-text {
  margin-top: 15px;
}
.chat-feedback-form .feedback-form-text .feedback-form-text_wrapper {
  position: relative;
  background: rgba(204, 204, 204, 0.2);
  border-radius: 6px;
  height: auto;
  padding: 10px 0;
  box-sizing: border-box;
}
.chat-feedback-form .feedback-form-text .feedback-form-text_wrapper > span {
  padding-right: 17px;
  text-align: right;
  font-size: 12px;
  color: rgba(102, 102, 102, 0.3);
  line-height: 16px;
  display: none;
}
.chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea {
  transition: height 0.2s;
  display: block;
  width: 100%;
  padding: 0 8px;
  box-sizing: border-box;
  background-color: transparent;
  border: none;
  outline: none;
  resize: none;
  height: 18px;
  font-size: 12px;
  color: #333;
  line-height: 18px;
  word-break: break-all;
}
.chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea:focus {
  height: 54px;
}
.chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea:focus + span {
  display: block;
}
.chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea::-moz-placeholder {
  font-size: 12px;
  color: rgba(102, 102, 102, 0.3);
  line-height: 18px;
}
.chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea:-ms-input-placeholder {
  font-size: 12px;
  color: rgba(102, 102, 102, 0.3);
  line-height: 18px;
}
.chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea::placeholder {
  font-size: 12px;
  color: rgba(102, 102, 102, 0.3);
  line-height: 18px;
}
.chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea::-webkit-scrollbar {
  width: 4px;
  border-radius: 2px;
  overflow: hidden;
}
.chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea::-webkit-scrollbar-thumb {
  background: #6E6E6E;
  border-radius: 2px;
}
.chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea::-webkit-scrollbar-track {
  background: transparent;
}
.popup_window_know .ai-know-sidebar {
  display: none;
}
.popup_window_know .ai-know-wrapper {
  padding-left: 0;
  position: absolute;
  width: 100%;
  height: 100%;
  left: 0;
  top: 0;
}
.popup_window_know .ai-know {
  margin: 0;
  box-shadow: none;
  position: fixed;
  width: 100%;
  height: 100%;
  transform: none;
  left: 0;
  top: 0;
  z-index: 1000;
}
.popup_window_know .ai-know-chatbox {
  position: absolute;
  width: 100%;
  height: 100%;
  background: #E7EDF4;
  transform: none;
  left: 0;
  top: 0;
}
.popup_window_know .ai-know-chatbox .ai-know-title {
  padding: 0 20px;
  display: block;
  height: 45px;
  line-height: 45px;
  background: #FFFFFF;
  box-shadow: 0 1px 6px 0 rgba(0, 0, 0, 0.05);
  z-index: 10;
}
.popup_window_know .ai-know-chatbox .ai-know-title .ai-title-name {
  line-height: 45px;
}
.popup_window_know .ai-know-chatbox .ai-know-title .ai-title-origin {
  font-size: 10px;
  bottom: 17px;
  height: 11px;
  right: 20px;
}
.popup_window_know .ai-know-chatbox .ai-know-title .ai-title-origin img {
  height: 11px;
}
.popup_window_know .ai-know-body {
  height: calc(100% - 155px);
}
.popup_window_know .ai-know-body.no-hots {
  height: calc(100% - 105px);
}
.popup_window_know .el-panel-relative {
  position: static;
}
.popup_window_know .el-panel-words_connect {
  width: 100%;
}
.popup_window_know .el-panel-words_connect .words_connect-wrapper {
  border-radius: 0;
}
.popup_window_know .el-panel-words_connect ul {
  max-height: 210px;
}
.popup_window_know .el-panel-words_connect li a {
  height: 42px;
  line-height: 42px;
  font-size: 14px;
}
.popup_window_know .chat-content-service {
  display: block;
}
.popup_window_know .ai-chat-topbar {
  display: block;
}
.popup_window_know .ai-know-panel {
  position: absolute;
  bottom: 0;
  left: 0;
  width: 100%;
  z-index: 100;
}
.popup_window_know .ai-chat-content {
  padding: 0 20px;
}
.popup_window_know .chat-words,
.popup_window_know .chat-card,
.popup_window_know .chat-group,
.popup_window_know .chat-list {
  box-sizing: border-box;
  max-width: 250px;
  padding: 10px 15px;
  width: auto;
}
.popup_window_know .ai-panel-inputbox {
  padding: 11px 10px;
  display: flex;
  align-items: center;
}
.popup_window_know .ai-panel-inputbox.show-record .ai-panel-keyboard,
.popup_window_know .ai-panel-inputbox.show-record .ai-panel-recordbtn {
  display: block;
}
.popup_window_know .ai-panel-inputbox.show-record .ai-panel-soundbox,
.popup_window_know .ai-panel-inputbox.show-record .ai-panel-input {
  display: none;
}
.popup_window_know .ai-panel-soundbox {
  display: block;
}
.popup_window_know .ai-panel-input {
  width: 100%;
  box-sizing: border-box;
}
.popup_window_know .ai-panel-btn {
  display: none;
}
.popup_window_know .ai-panel-words ul li {
  padding: 7px 0;
}
.popup_window_know .chat-words,
.popup_window_know .chat-group-title {
  font-size: 16px;
  line-height: 26px;
}
.popup_window_know .chat-list-title span {
  font-size: 16px;
}
.popup_window_know .chat-list-content li {
  font-size: 16px;
  line-height: 21px;
  padding: 10px 0;
}
.popup_window_know .chat-card-title {
  font-size: 16px;
  line-height: 21px;
}
.popup_window_know .chat-group-list li a {
  font-size: 14px;
  line-height: 19px;
}
.popup_window_know .ai-panel-words ul a {
  font-size: 14px;
}
.popup_window_know .chat-card-desc p a {
  font-size: 10px;
  line-height: 14px;
  word-break: break-all;
  display: inline-block;
  vertical-align: top;
  white-space: normal;
}
.popup_window_know .chat-card-desc p {
  white-space: nowrap;
}
.popup_window_know .chat-slider {
  margin-right: -20px;
}
.popup_window_know .chat-slider .chat-slider-container:after {
  display: none;
}
.popup_window_know .chat-slider .chat-slider-scrollbar {
  display: none;
}
.popup_window_know .chat-slider .chat-slider-tips {
  font-size: 14px;
  line-height: 19px;
}
.popup_window_know .chat-slider .chat-slider-item.know-download-card {
  width: 170px;
}
.popup_window_know .chat-slider .chat-slider-item.know-download-card .slider-item-title {
  font-size: 16px;
  line-height: 21px;
  height: 84px;
  max-height: 84px;
}
.popup_window_know .chat-slider .chat-slider-item.know-video-card {
  width: 170px;
}
.popup_window_know .chat-slider .chat-slider-item.know-video-card .slider-item-title {
  font-size: 16px;
  line-height: 21px;
  height: 63px;
  max-height: 63px;
}
.popup_window_know .chat-slider .chat-slider-item.know-product-card {
  width: 170px;
}
.popup_window_know .chat-slider .chat-slider-item.know-product-card .slider-item-title {
  font-size: 16px;
  line-height: 21px;
  height: 42px;
  max-height: 42px;
}
.popup_window_know .chat-slider .chat-slider-item.know-product-card .slider-item-box {
  font-size: 14px;
  line-height: 19px;
}
.popup_window_know .chat-slider .chat-slider-item.know-product-card .slider-item-box .slider-item-time {
  font-size: 14px;
  line-height: 19px;
  background-size: 13px 13px;
}
.popup_window_know .chat-slider .chat-slider-item.know-collect-card {
  width: 220px;
}
.popup_window_know .chat-slider .chat-slider-item.know-collect-card .slider-item-title {
  font-size: 16px;
  line-height: 21px;
  height: 63px;
  max-height: 63px;
}
.popup_window_know .chat-slider .chat-slider-item.know-collect-card .slider-item-cont {
  font-size: 14px;
  line-height: 19px;
}
.popup_window_know .chat-slider .chat-slider-item.know-collect-card .slider-item-cont p b {
  width: 52px;
}
.popup_window_know .chat-slider .chat-slider-item.know-collect-card .slider-item-cont > a {
  margin-top: 12px;
  font-size: 14px;
  line-height: 19px;
}
.popup_window_know .chat-slider .slider-item-desc {
  font-size: 14px;
  line-height: 19px;
  height: 57px;
  max-height: 57px;
}
.popup_window_know .chat-slider .slider-download-btn {
  font-size: 14px;
  margin-top: 40px;
  line-height: 19px;
}
.popup_window_know .chat-slider .slider-watch-video {
  font-size: 14px;
  margin-top: 32px;
  line-height: 19px;
}
.popup_window_know .chat-slider .slider-view-more {
  font-size: 14px;
  margin-top: 15px;
  line-height: 19px;
}
.popup_window_know .chat-guest_card .chat-guest_card-wrapper {
  padding: 10px 20px 20px;
  width: 210px;
}
.popup_window_know .chat-guest_card .chat-guest-title {
  font-size: 16px;
  line-height: 21px;
}
.popup_window_know .chat-guest_card .chat-guest_card-wrapper {
  padding: 10px 17px 16px 14px;
  width: auto;
  max-width: 219px;
}
.popup_window_know .chat-guest_card .chat-guest_card-wrapper .chat-guest-list {
  padding-top: 10px;
}
.popup_window_know .chat-guest_card .chat-guest_card-wrapper .chat-guest-list a {
  line-height: 19px;
  font-size: 14px;
  color: #108EE9;
}
.popup_window_know .chat-feedback {
  max-width: 179px;
}
.popup_window_know .chat-feedback.is-checked .chat-feedback-wrapper {
  flex-direction: column;
  padding: 10px 15px 15px 20px;
}
.popup_window_know .chat-feedback.is-checked .chat-feedback-wrapper .chat-feedback-top {
  line-height: 21px;
  padding-bottom: 12px;
  border-bottom: 1px solid rgba(204, 204, 204, 0.4);
}
.popup_window_know .chat-feedback.is-checked .chat-feedback-wrapper .chat-feedback-btm {
  margin-top: 15px;
}
.popup_window_know .chat-feedback .chat-feedback-wrapper {
  padding: 10px 15px 15px 20px;
}
.popup_window_know .chat-feedback .chat-feedback-top {
  font-size: 16px;
  line-height: 21px;
  padding-bottom: 12px;
}
.popup_window_know .chat-feedback .chat-feedback-btm {
  margin-top: 15px;
}
.popup_window_know .chat-feedback .chat-feedback-btm ul {
  white-space: normal;
}
.popup_window_know .chat-feedback .chat-feedback-btm ul input[type="checkbox"] + span {
  width: 14px;
  height: 14px;
  margin-right: 10px;
}
.popup_window_know .chat-feedback .chat-feedback-btm ul li {
  display: block;
  margin-right: 0;
  margin-bottom: 15px;
}
.popup_window_know .chat-feedback .chat-feedback-btm ul li:nth-last-child(1) {
  margin-bottom: 0;
}
.popup_window_know .chat-feedback .chat-feedback-btm ul li img {
  height: 28px;
}
.popup_window_know .chat-feedback .chat-feedback-btm ul li b {
  margin-left: 8px;
  font-size: 16px;
  line-height: 21px;
}
.popup_window_know .chat-feedback-form {
  max-width: 250px;
  box-shadow: 0 2px 5px 0 rgba(0, 105, 255, 0.1);
  border-radius: 8px;
}
.popup_window_know .chat-feedback-form .feedback-form-btm button {
  font-size: 16px;
  height: 42px;
  line-height: 42px;
}
.popup_window_know .chat-feedback-form .feedback-form-top {
  padding: 14px 20px;
}
.popup_window_know .chat-feedback-form .feedback-form-title {
  opacity: 0.7;
  line-height: 19px;
  font-size: 14px;
  color: #747474;
  letter-spacing: 0.5px;
}
.popup_window_know .chat-feedback-form .feedback-form-select_item input[type="radio"] + span {
  line-height: 34px;
  height: 36px;
  font-size: 16px;
}
.popup_window_know .chat-feedback-form .feedback-form-text .feedback-form-text_wrapper {
  padding: 10px 0 8px;
}
.popup_window_know .chat-feedback-form .feedback-form-text .feedback-form-text_wrapper > span {
  padding-top: 4px;
  padding-right: 14px;
  font-size: 16px;
  line-height: 18px;
}
.popup_window_know .chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea {
  font-size: 16px;
  padding: 0 14px 0 10px;
}
.popup_window_know .chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea::-moz-placeholder {
  font-size: 16px;
}
.popup_window_know .chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea:-ms-input-placeholder {
  font-size: 16px;
}
.popup_window_know .chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea::placeholder {
  font-size: 16px;
}
.know-popup {
  position: fixed;
  right: 20px;
  bottom: 43px;
  z-index: 99;
}
@media (max-width: 768px) {
  .know-popup {
    right: 16px;
  }
}
.know-popup .ai-know-body {
  overflow: hidden;
  display: flex;
  flex-direction: column;
}
.know-popup .ai-know-body .ai-chat-topbar {
  flex-shrink: 0;
}
.know-popup .ai-know-body .ai-chat-wrap {
  flex-grow: 1;
  box-sizing: border-box;
  overflow: hidden;
  overflow-y: auto;
}
.know-popup .ai-know-body .ai-chat-wrap::-webkit-scrollbar {
  width: 4px;
  border-radius: 2px;
  overflow: hidden;
}
.know-popup .ai-know-body .ai-chat-wrap::-webkit-scrollbar-thumb {
  background: #ddd;
  border-radius: 2px;
}
.know-popup .ai-know-body .ai-chat-wrap::-webkit-scrollbar-track {
  background: transparent;
}
@media (max-width: 768px) {
  .know-popup.show-small-card .know-fixed-visible {
    display: flex;
    flex-direction: column-reverse;
  }
}
.know-popup.show-small-card .know-popup-avator {
  display: none;
}
@media (max-width: 768px) {
  .know-popup.show-small-card .know-popup-avator {
    display: block;
    text-align: right;
  }
  .know-popup.show-small-card .know-popup-avator img {
    display: inline-block;
    vertical-align: top;
  }
  .know-popup.show-small-card .know-popup-avator .know-popup-name {
    display: none;
  }
}
.know-popup.show-small-card .know-popup-box {
  display: block;
}
.know-popup.show-small-card .know-fixed-frame {
  display: none;
}
.know-popup.show-large-card {
  right: 10px;
  bottom: 10px;
}
@media (max-width: 768px) {
  .know-popup.show-large-card {
    right: 16px;
    bottom: 43px;
  }
}
.know-popup.show-large-card .know-fixed-frame {
  display: block;
  height: 75vh;
}
@media (max-width: 768px) {
  .know-popup.show-large-card .know-fixed-frame {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    display: none;
  }
}
.know-popup.show-large-card .know-fixed-visible {
  display: none;
}
@media (max-width: 768px) {
  .know-popup.show-large-card .know-fixed-visible {
    display: block;
  }
}
.know-popup .know-fixed-frame {
  display: none;
  width: 375px;
  background: #F5F9FC;
  box-shadow: 0 0 10px 0 rgba(26, 44, 58, 0.35);
  border-radius: 6px;
  height: 680px;
  position: relative;
  overflow: hidden;
}
.know-popup .know-fixed-frame .ai-chat-topbar .topbar-wrapper {
  position: absolute;
  top: 0;
}
.know-popup .know-fixed-frame .popup_window_know .ai-panel-btn {
  display: block;
}
@media (max-width: 768px) {
  .know-popup .know-fixed-frame .popup_window_know .ai-panel-btn {
    display: none;
  }
}
.know-popup .know-fixed-frame .popup_window_know .el-panel-words_connect li a {
  font-size: 12px;
  line-height: 36px;
  height: 36px;
}
.know-popup .know-fixed-frame .popup_window_know .el-panel-words_connect ul {
  max-height: 180px;
}
.know-popup .know-fixed-frame .popup_window_know .ai-panel-soundbox {
  display: none;
}
@media (max-width: 768px) {
  .know-popup .know-fixed-frame .popup_window_know .ai-panel-soundbox {
    display: block;
  }
}
.know-popup .know-fixed-frame .popup_window_know .ai-panel-keyboard,
.know-popup .know-fixed-frame .popup_window_know .ai-panel-recordbtn {
  display: none;
}
@media (max-width: 768px) {
  .know-popup .know-fixed-frame .popup_window_know .ai-panel-inputbox.show-record .ai-panel-soundbox {
    display: none;
  }
}
.know-popup .know-fixed-frame .popup_window_know .ai-panel-inputbox.show-record .ai-panel-input {
  display: block;
}
@media (max-width: 768px) {
  .know-popup .know-fixed-frame .popup_window_know .ai-panel-inputbox.show-record .ai-panel-input {
    display: none;
  }
}
@media (max-width: 768px) {
  .know-popup .know-fixed-frame .popup_window_know .ai-panel-inputbox.show-record .ai-panel-keyboard,
  .know-popup .know-fixed-frame .popup_window_know .ai-panel-inputbox.show-record .ai-panel-recordbtn {
    display: block;
  }
}
.know-popup .know-fixed-frame .ai-know-chatbox .ai-know-title .ai-title-origin {
  position: static;
  top: auto;
  left: auto;
  right: auto;
  bottom: auto;
  float: none;
  display: inline-block;
  vertical-align: top;
  margin-top: 20px;
  margin-left: 20px;
}
.know-popup .know-fixed-frame .ai-know-chatbox .ai-know-title {
  position: relative;
  z-index: 10;
}
.know-popup .know-fixed-frame .ai-know-chatbox .ai-know-title .ai-title-close {
  display: block;
  position: absolute;
  right: 15px;
  top: 50%;
  transform: translateY(-50%);
  cursor: pointer;
}
.know-popup .know-fixed-frame .ai-know-chatbox .ai-know-title .ai-title-close i {
  width: 12px;
  height: 12px;
}
.know-popup .know-fixed-frame .ai-know-chatbox .ai-know-title .ai-title-allscreen {
  display: block;
  position: absolute;
  right: 41px;
  top: 50%;
  transform: translateY(-50%);
  cursor: pointer;
}
.know-popup .know-fixed-frame .ai-know-chatbox .ai-know-title .ai-title-allscreen .ai-title-allscreen_hover {
  padding: 4px 6px;
  display: none;
  background: rgba(51, 51, 51, 0.7);
  border-radius: 2px;
  color: #fff;
  position: absolute;
  top: 90%;
  left: 50%;
  transform: translateX(-50%);
  white-space: nowrap;
  font-size: 12px;
  line-height: 22px;
  z-index: 20;
}
@media (min-width: 769px) {
  .know-popup .know-fixed-frame .ai-know-chatbox .ai-know-title .ai-title-allscreen:hover .ai-title-allscreen_hover {
    display: block;
  }
}
.know-popup .know-fixed-frame .chat-feedback.is-checked .chat-feedback-btm ul li {
  display: none;
}
.know-popup .know-fixed-frame .chat-feedback.is-checked .chat-feedback-btm ul li.selected {
  display: block;
}
.know-popup .know-popup-avator {
  text-align: center;
  cursor: pointer;
}
.know-popup .know-popup-avator img {
  display: inline-block;
  vertical-align: top;
  width: 56px;
}
@media (max-width: 768px) {
  .know-popup .know-popup-avator img {
    width: 80px;
  }
}
.know-popup .know-popup-avator .know-popup-name {
  background: #F5F8FA;
  border: 1px solid #D8E0EA;
  box-shadow: 3px 3px 5px 0 rgba(110, 127, 147, 0.34), -2px -2px 5px 2px #FFFFFF;
  border-radius: 13px;
  width: 80px;
  line-height: 24px;
  height: 26px;
  text-align: center;
  font-size: 12px;
  color: #000;
  font-weight: bold;
}
@media (max-width: 768px) {
  .know-popup .know-popup-avator .know-popup-name {
    font-size: 8px;
    line-height: 21px;
    height: 21px;
    width: 70px;
    margin: 0 auto;
  }
}
.know-popup .know-popup-box {
  background-color: #fff;
  box-shadow: 0 0 12px 0 rgba(28, 69, 124, 0.2);
  border-radius: 6px;
  max-width: 140px;
  display: none;
}
@media (max-width: 768px) {
  .know-popup .know-popup-box {
    max-width: 211px;
    width: 211px;
    margin-right: 6px;
    position: relative;
  }
  .know-popup .know-popup-box:after {
    content: '';
    position: absolute;
    right: 30px;
    bottom: -14px;
    border-width: 7px;
    border-color: #fff transparent transparent transparent;
    border-style: solid;
    transform-origin: center center;
  }
}
.know-popup .know-popup-box .know-popup-box_wrapper {
  padding: 10px;
}
@media (max-width: 768px) {
  .know-popup .know-popup-box .know-popup-box_wrapper {
    padding: 10px 7px 10px 15px;
  }
}
.know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_top {
  white-space: nowrap;
  font-size: 0;
}
.know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_top img {
  display: inline-block;
  vertical-align: middle;
  width: 42px;
}
.know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_top .popup-box_top-name {
  display: inline-block;
  vertical-align: middle;
}
.know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_top .popup-box_top-name p {
  font-size: 12px;
  color: #333333;
  line-height: 16px;
  font-weight: bold;
}
@media (max-width: 768px) {
  .know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_top img {
    display: none;
  }
  .know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_top .popup-box_top-name p {
    display: inline;
  }
}
.know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_btm {
  margin-top: 8px;
}
@media (max-width: 768px) {
  .know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_btm {
    margin-top: 5px;
  }
}
.know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_btm .know-popup-box_desc {
  font-size: 12px;
  color: #333333;
  letter-spacing: 1px;
  line-height: 16px;
}
.know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_btm .know-popup-box_btn {
  margin-top: 10px;
  line-height: 16px;
  color: #C7000B;
  text-align: right;
  font-size: 0;
}
@media (max-width: 768px) {
  .know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_btm .know-popup-box_btn {
    text-align: left;
  }
}
.know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_btm .know-popup-box_btn a {
  font-size: 12px;
  display: inline-block;
  vertical-align: top;
  color: #C7000B;
}
.know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_btm .know-popup-box_btn a.box_btn-default {
  color: #333;
  text-decoration: underline;
  padding-right: 15px;
  background-image: url('../images/icon-morelink.png');
  background-repeat: no-repeat;
  background-size: 12px;
  background-position: right center;
}
.know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_btm .know-popup-box_btn a.box_btn-default:hover {
  color: #C7000B;
  background-image: url('../images/icon-more-red.png');
}
.know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_btm .know-popup-box_btn a:hover {
  text-decoration: underline;
}
.know-popup .know-popup-box .know-popup-box_wrapper .know-popup-box_btm .know-popup-box_btn span {
  font-size: 12px;
  display: inline-block;
  vertical-align: top;
  margin: 0 2px;
}
.know-popup .know-popup-box_close {
  position: absolute;
  top: 10px;
  right: 10px;
  cursor: pointer;
  height: 7px;
}
.know-popup .know-popup-box_close i {
  vertical-align: top;
}
@media (max-width: 768px) {
  .know-popup .know-popup-box_close {
    width: 10px;
    height: 10px;
  }
  .know-popup .know-popup-box_close i {
    width: 10px;
    height: 10px;
  }
}
@media (max-width: 768px) {
  .ai-know-sidebar {
    display: none;
  }
  .ai-know-wrapper {
    padding-left: 0;
    position: absolute;
    width: 100%;
    height: 100%;
    left: 0;
    top: 0;
  }
  .ai-know {
    margin: 0;
    box-shadow: none;
    position: fixed;
    width: 100%;
    height: 100%;
    transform: none;
    left: 0;
    top: 0;
    z-index: 1000;
  }
  .ai-know-chatbox {
    position: absolute;
    width: 100%;
    height: 100%;
    background: #E7EDF4;
    transform: none;
    left: 0;
    top: 0;
  }
  .ai-know-chatbox .ai-know-title {
    padding: 0 20px;
    display: block;
    height: 45px;
    line-height: 45px;
    background: #FFFFFF;
    box-shadow: 0 1px 6px 0 rgba(0, 0, 0, 0.05);
    z-index: 10;
  }
  .ai-know-chatbox .ai-know-title .ai-title-name {
    line-height: 45px;
  }
  .ai-know-chatbox .ai-know-title .ai-title-origin {
    font-size: 10px;
    bottom: 17px;
    height: 11px;
    right: 20px;
  }
  .ai-know-chatbox .ai-know-title .ai-title-origin img {
    height: 11px;
  }
  .ai-know-body {
    height: calc(100% - 155px);
  }
  .ai-know-body.no-hots {
    height: calc(100% - 105px);
  }
  .el-panel-relative {
    position: static;
  }
  .el-panel-words_connect {
    width: 100%;
  }
  .el-panel-words_connect .words_connect-wrapper {
    border-radius: 0;
  }
  .el-panel-words_connect ul {
    max-height: 210px;
  }
  .el-panel-words_connect li a {
    height: 42px;
    line-height: 42px;
    font-size: 14px;
  }
  .chat-content-service {
    display: block;
  }
  .ai-chat-topbar {
    display: block;
  }
  .ai-know-panel {
    position: absolute;
    bottom: 0;
    left: 0;
    width: 100%;
    z-index: 100;
  }
  .ai-chat-content {
    padding: 0 20px;
  }
  .chat-words,
  .chat-card,
  .chat-group,
  .chat-list {
    box-sizing: border-box;
    max-width: 250px;
    padding: 10px 15px;
    width: auto;
  }
  .ai-panel-inputbox {
    padding: 11px 10px;
    display: flex;
    align-items: center;
  }
  .ai-panel-inputbox.show-record .ai-panel-keyboard,
  .ai-panel-inputbox.show-record .ai-panel-recordbtn {
    display: block;
  }
  .ai-panel-inputbox.show-record .ai-panel-soundbox,
  .ai-panel-inputbox.show-record .ai-panel-input {
    display: none;
  }
  .ai-panel-soundbox {
    display: block;
  }
  .ai-panel-input {
    width: 100%;
    box-sizing: border-box;
  }
  .ai-panel-btn {
    display: none;
  }
  .ai-panel-words ul li {
    padding: 7px 0;
  }
  .chat-words,
  .chat-group-title {
    font-size: 16px;
    line-height: 26px;
  }
  .chat-list-title span {
    font-size: 16px;
  }
  .chat-list-content li {
    font-size: 16px;
    line-height: 21px;
    padding: 10px 0;
  }
  .chat-card-title {
    font-size: 16px;
    line-height: 21px;
  }
  .chat-group-list li a {
    font-size: 14px;
    line-height: 19px;
  }
  .ai-panel-words ul a {
    font-size: 14px;
  }
  .chat-card-desc p a {
    font-size: 10px;
    line-height: 14px;
    word-break: break-all;
    display: inline-block;
    vertical-align: top;
    white-space: normal;
  }
  .chat-card-desc p {
    white-space: nowrap;
  }
  .chat-slider {
    margin-right: -20px;
  }
  .chat-slider .chat-slider-container:after {
    display: none;
  }
  .chat-slider .chat-slider-scrollbar {
    display: none;
  }
  .chat-slider .chat-slider-tips {
    font-size: 14px;
    line-height: 19px;
  }
  .chat-slider .chat-slider-item.know-download-card {
    width: 170px;
  }
  .chat-slider .chat-slider-item.know-download-card .slider-item-title {
    font-size: 16px;
    line-height: 21px;
    height: 84px;
    max-height: 84px;
  }
  .chat-slider .chat-slider-item.know-video-card {
    width: 170px;
  }
  .chat-slider .chat-slider-item.know-video-card .slider-item-title {
    font-size: 16px;
    line-height: 21px;
    height: 63px;
    max-height: 63px;
  }
  .chat-slider .chat-slider-item.know-product-card {
    width: 170px;
  }
  .chat-slider .chat-slider-item.know-product-card .slider-item-title {
    font-size: 16px;
    line-height: 21px;
    height: 42px;
    max-height: 42px;
  }
  .chat-slider .chat-slider-item.know-product-card .slider-item-box {
    font-size: 14px;
    line-height: 19px;
  }
  .chat-slider .chat-slider-item.know-product-card .slider-item-box .slider-item-time {
    font-size: 14px;
    line-height: 19px;
    background-size: 13px 13px;
  }
  .chat-slider .chat-slider-item.know-collect-card {
    width: 220px;
  }
  .chat-slider .chat-slider-item.know-collect-card .slider-item-title {
    font-size: 16px;
    line-height: 21px;
    height: 63px;
    max-height: 63px;
  }
  .chat-slider .chat-slider-item.know-collect-card .slider-item-cont {
    font-size: 14px;
    line-height: 19px;
  }
  .chat-slider .chat-slider-item.know-collect-card .slider-item-cont p b {
    width: 52px;
  }
  .chat-slider .chat-slider-item.know-collect-card .slider-item-cont > a {
    margin-top: 12px;
    font-size: 14px;
    line-height: 19px;
  }
  .chat-slider .slider-item-desc {
    font-size: 14px;
    line-height: 19px;
    height: 57px;
    max-height: 57px;
  }
  .chat-slider .slider-download-btn {
    font-size: 14px;
    margin-top: 40px;
    line-height: 19px;
  }
  .chat-slider .slider-watch-video {
    font-size: 14px;
    margin-top: 32px;
    line-height: 19px;
  }
  .chat-slider .slider-view-more {
    font-size: 14px;
    margin-top: 15px;
    line-height: 19px;
  }
  .chat-guest_card .chat-guest_card-wrapper {
    padding: 10px 20px 20px;
    width: 210px;
  }
  .chat-guest_card .chat-guest-title {
    font-size: 16px;
    line-height: 21px;
  }
  .chat-guest_card .chat-guest_card-wrapper {
    padding: 10px 17px 16px 14px;
    width: auto;
    max-width: 219px;
  }
  .chat-guest_card .chat-guest_card-wrapper .chat-guest-list {
    padding-top: 10px;
  }
  .chat-guest_card .chat-guest_card-wrapper .chat-guest-list a {
    line-height: 19px;
    font-size: 14px;
    color: #108EE9;
  }
  .chat-feedback {
    max-width: 179px;
  }
  .chat-feedback.is-checked .chat-feedback-wrapper {
    flex-direction: column;
    padding: 10px 15px 15px 20px;
  }
  .chat-feedback.is-checked .chat-feedback-wrapper .chat-feedback-top {
    line-height: 21px;
    padding-bottom: 12px;
    border-bottom: 1px solid rgba(204, 204, 204, 0.4);
  }
  .chat-feedback.is-checked .chat-feedback-wrapper .chat-feedback-btm {
    margin-top: 15px;
  }
  .chat-feedback .chat-feedback-wrapper {
    padding: 10px 15px 15px 20px;
  }
  .chat-feedback .chat-feedback-top {
    font-size: 16px;
    line-height: 21px;
    padding-bottom: 12px;
  }
  .chat-feedback .chat-feedback-btm {
    margin-top: 15px;
  }
  .chat-feedback .chat-feedback-btm ul {
    white-space: normal;
  }
  .chat-feedback .chat-feedback-btm ul input[type="checkbox"] + span {
    width: 14px;
    height: 14px;
    margin-right: 10px;
  }
  .chat-feedback .chat-feedback-btm ul li {
    display: block;
    margin-right: 0;
    margin-bottom: 15px;
  }
  .chat-feedback .chat-feedback-btm ul li:nth-last-child(1) {
    margin-bottom: 0;
  }
  .chat-feedback .chat-feedback-btm ul li img {
    height: 28px;
  }
  .chat-feedback .chat-feedback-btm ul li b {
    margin-left: 8px;
    font-size: 16px;
    line-height: 21px;
  }
  .chat-feedback-form {
    max-width: 250px;
    box-shadow: 0 2px 5px 0 rgba(0, 105, 255, 0.1);
    border-radius: 8px;
  }
  .chat-feedback-form .feedback-form-btm button {
    font-size: 16px;
    height: 42px;
    line-height: 42px;
  }
  .chat-feedback-form .feedback-form-top {
    padding: 14px 20px;
  }
  .chat-feedback-form .feedback-form-title {
    opacity: 0.7;
    line-height: 19px;
    font-size: 14px;
    color: #747474;
    letter-spacing: 0.5px;
  }
  .chat-feedback-form .feedback-form-select_item input[type="radio"] + span {
    line-height: 34px;
    height: 36px;
    font-size: 16px;
  }
  .chat-feedback-form .feedback-form-text .feedback-form-text_wrapper {
    padding: 10px 0 8px;
  }
  .chat-feedback-form .feedback-form-text .feedback-form-text_wrapper > span {
    padding-top: 4px;
    padding-right: 14px;
    font-size: 16px;
    line-height: 18px;
  }
  .chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea {
    font-size: 16px;
    padding: 0 14px 0 10px;
  }
  .chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea::-moz-placeholder {
    font-size: 16px;
  }
  .chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea:-ms-input-placeholder {
    font-size: 16px;
  }
  .chat-feedback-form .feedback-form-text .feedback-form-text_wrapper textarea::placeholder {
    font-size: 16px;
  }
  .chat-feedback {
    max-width: 250px;
  }
  .chat-feedback.is-checked .chat-feedback-wrapper,
  .chat-feedback .chat-feedback-wrapper {
    padding: 10px 20px 12px 20px;
  }
  .chat-feedback.is-checked .chat-feedback-wrapper .chat-feedback-btm {
    margin-top: 9px;
  }
  .chat-feedback .chat-feedback-top {
    font-size: 14px;
    padding-bottom: 10px;
    line-height: 19px;
  }
  .chat-feedback .chat-feedback-btm {
    margin-top: 9px;
  }
  .chat-feedback .chat-feedback-btm ul li {
    display: inline-block;
    margin-bottom: 12px;
    width: 50%;
  }
  .chat-feedback .chat-feedback-btm ul li.selected {
    width: 100%;
  }
  .chat-feedback .chat-feedback-btm ul li img {
    width: 20px;
    height: 20px;
  }
  .chat-feedback .chat-feedback-btm ul li b {
    margin-left: 6px;
    font-size: 12px;
    line-height: 20px;
  }
  .chat-feedback .chat-feedback-btm ul input[type="checkbox"] + span {
    margin-right: 8px;
  }
  .chat-guest_card .chat-guest_card-wrapper {
    width: auto;
  }
}
/* 添加弹窗样式 start*/
textarea,
input,
button {
  font-family: huaweisans, Microsoft YaHei, -apple-system, helvetica, sans-serif;
}
.ai-know-popup {
  position: fixed;
  top: 0;
  left: 0;
  width: 0;
  height: 0;
  z-index: -100;
  background-color: rgba(255, 255, 255, 0.8);
  visibility: hidden;
  opacity: 0;
  transition: opacity 1s ease;
}
.ai-know-popup.active {
  visibility: visible;
  width: 100%;
  height: 100%;
  z-index: 1000;
  opacity: 1;
}
.ai-know-popup.active .ai-popup-content {
  transform: translate(-50%, -50%);
  opacity: 1;
}
.ai-know-popup .ai-popup-content {
  position: absolute;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -40%);
  background: #F5F9FC;
  border: 1px solid #E4EAF0;
  box-shadow: 9px 9px 19px 0 rgba(110, 127, 147, 0.25), -1px -1px 7px 3px #FFFFFF;
  border-radius: 10px;
  opacity: 0;
  transition: transform 0.5s ease 0.3s, opacity 0.3s ease 0.3s;
}
.ai-know-popup .ai-popup-content.ai-popup-content-type-1 {
  width: 460px;
}
@media (max-width: 768px) {
  .ai-know-popup .ai-popup-content.ai-popup-content-type-1 {
    width: 335px;
  }
}
.ai-know-popup .ai-popup-content.ai-popup-content-type-1 .ai-popup-wrapper {
  padding: 53px 36px 30px;
}
@media (max-width: 768px) {
  .ai-know-popup .ai-popup-content.ai-popup-content-type-1 .ai-popup-wrapper {
    padding: 47px 15px 30px;
  }
}
.ai-know-popup .ai-popup-content.ai-popup-content-type-2 {
  width: 390px;
}
@media (max-width: 768px) {
  .ai-know-popup .ai-popup-content.ai-popup-content-type-2 {
    width: 335px;
  }
}
.ai-know-popup .ai-popup-content.ai-popup-content-type-2 .ai-popup-wrapper {
  padding: 40px 40px 30px 40px;
}
@media (max-width: 768px) {
  .ai-know-popup .ai-popup-content.ai-popup-content-type-2 .ai-popup-wrapper {
    padding: 47px 15px 30px;
  }
}
.ai-know-popup .ai-popup-content.ai-popup-content-type-2 .ai-popup-btns {
  display: flex;
  justify-content: space-between;
  margin-top: 30px;
}
.ai-know-popup .ai-popup-close {
  position: absolute;
  right: 20px;
  top: 22px;
  cursor: pointer;
}
.ai-know-popup .ai-popup-close i {
  width: 14px;
  height: 14px;
}
.ai-know-popup .ai-popup-group {
  margin-bottom: 25px;
}
.ai-know-popup .ai-popup-group .ai-popup-title {
  font-size: 16px;
  color: #333333;
  letter-spacing: 0.8px;
  line-height: 26px;
}
@media (max-width: 768px) {
  .ai-know-popup .ai-popup-group .ai-popup-title {
    font-size: 14px;
    line-height: 22px;
  }
}
.ai-know-popup .ai-popup-group .ai-popup-cont a {
  color: #108EE9;
  line-height: 26px;
}
@media (max-width: 768px) {
  .ai-know-popup .ai-popup-group .ai-popup-cont a {
    line-height: 22px;
  }
}
.ai-know-popup .ai-popup-group .ai-popup-cont a i {
  margin-right: 6px;
}
.ai-know-popup .ai-popup-group .ai-popup-cont textarea {
  display: block;
  margin-top: 15px;
  background: #FFFFFF;
  border-radius: 4px;
  width: 100%;
  padding: 14px 15px;
  box-sizing: border-box;
  border: none;
  outline: none;
  resize: none;
  height: 140px;
  font-size: 16px;
  color: #444;
  line-height: 21px;
  word-break: break-all;
}
@media (max-width: 768px) {
  .ai-know-popup .ai-popup-group .ai-popup-cont textarea {
    font-size: 14px;
    height: 100px;
    line-height: 19px;
    padding: 11px 15px;
  }
}
.ai-know-popup .ai-popup-group .ai-popup-cont textarea::-moz-placeholder {
  opacity: 0.5;
}
.ai-know-popup .ai-popup-group .ai-popup-cont textarea:-ms-input-placeholder {
  opacity: 0.5;
}
.ai-know-popup .ai-popup-group .ai-popup-cont textarea::placeholder {
  opacity: 0.5;
}
.ai-know-popup .ai-popup-group .ai-popup-cont textarea::-webkit-scrollbar {
  width: 4px;
  border-radius: 2px;
  overflow: hidden;
}
.ai-know-popup .ai-popup-group .ai-popup-cont textarea::-webkit-scrollbar-thumb {
  background: #6E6E6E;
  border-radius: 2px;
}
.ai-know-popup .ai-popup-group .ai-popup-cont textarea::-webkit-scrollbar-track {
  background: transparent;
}
.ai-know-popup .ai-popup-desc {
  font-size: 16px;
  color: #333333;
  letter-spacing: 0.8px;
  line-height: 26px;
}
@media (max-width: 768px) {
  .ai-know-popup .ai-popup-desc {
    font-size: 14px;
    line-height: 22px;
  }
}
.ai-know-popup .ai-popup-desc a {
  display: block;
  color: #108EE9;
  text-decoration: underline;
}
@media (max-width: 768px) {
  .ai-know-popup .ai-popup-desc a {
    display: inline;
  }
}
.ai-know-popup .ai-popup-agreement {
  margin-top: 40px;
}
@media (max-width: 768px) {
  .ai-know-popup .ai-popup-agreement {
    margin-top: 30px;
  }
}
.ai-know-popup .ai-popup-agreement label {
  cursor: pointer;
}
.ai-know-popup .ai-popup-agreement * {
  display: inline-block;
  vertical-align: top;
}
.ai-know-popup .ai-popup-agreement input[type="checkbox"] {
  display: none;
}
.ai-know-popup .ai-popup-agreement input[type="checkbox"] + span {
  width: 16px;
  height: 16px;
  box-sizing: border-box;
  border: 1px solid #CCC;
  border-radius: 50%;
  margin-top: 3px;
  position: relative;
}
@media (max-width: 768px) {
  .ai-know-popup .ai-popup-agreement input[type="checkbox"] + span {
    margin-top: 0;
  }
}
.ai-know-popup .ai-popup-agreement input[type="checkbox"]:checked + span {
  border: 1px solid #C7000B;
}
.ai-know-popup .ai-popup-agreement input[type="checkbox"]:checked + span:before {
  content: '';
  position: absolute;
  top: 1px;
  left: 0;
  width: 12px;
  height: 12px;
  background-image: url('../images/icon-hook.png');
  background-size: 11px auto;
  background-position: center center;
  background-repeat: no-repeat;
  border-radius: 50%;
}
@media (max-width: 768px) {
  .ai-know-popup .ai-popup-agreement input[type="checkbox"]:checked + span:before {
    left: 1px;
  }
}
.ai-know-popup .ai-popup-agreement p {
  margin-left: 6px;
  line-height: 21px;
  font-size: 16px;
  color: #333333;
  letter-spacing: 1px;
}
@media (max-width: 768px) {
  .ai-know-popup .ai-popup-agreement p {
    font-size: 12px;
    line-height: 16px;
  }
}
.ai-know-popup .ai-popup-btns {
  font-size: 0;
  margin-top: 20px;
  text-align: center;
}
.ai-know-popup .ai-popup-btns .ai-popup-btn {
  display: inline-block;
  vertical-align: top;
  height: 42px;
  line-height: 42px;
  padding: 0 36px;
  min-width: 140px;
  font-size: 16px;
  color: #FFFFFF;
  letter-spacing: 1px;
  text-align: center;
  background: #C7000B;
  border-radius: 4px;
  cursor: pointer;
  box-sizing: border-box;
  border: none;
  outline: none;
}
.ai-know-popup .ai-popup-btns .ai-popup-btn:disabled {
  background-color: #CCCCCC;
  color: #fff;
}
.ai-know-popup .ai-popup-btns .ai-popup-btn.ai-popup-btn_black {
  border: 1px solid #CCCCCC;
  line-height: 42px;
  height: 42px;
  background-color: #fff;
  color: #747474;
}
@media (max-width: 768px) {
  .ai-know-popup .ai-popup-btns .ai-popup-btn {
    font-size: 14px;
  }
}
/* 添加弹窗样式 end*/
/* 20210826添加弹窗样式 start*/
.know-popup-outlink_type {
  display: block;
}
/* 添加弹窗样式 end*/
/* 20210830修改反馈弹窗样式 start*/
.popup_window_know .chat-feedback {
  max-width: 250px;
}
.popup_window_know .chat-feedback.is-checked .chat-feedback-wrapper,
.popup_window_know .chat-feedback .chat-feedback-wrapper {
  padding: 10px 20px 12px 20px;
}
.popup_window_know .chat-feedback.is-checked .chat-feedback-wrapper .chat-feedback-btm {
  margin-top: 9px;
}
.popup_window_know .chat-feedback .chat-feedback-top {
  font-size: 14px;
  padding-bottom: 10px;
  line-height: 19px;
}
.popup_window_know .chat-feedback .chat-feedback-btm {
  margin-top: 9px;
}
.popup_window_know .chat-feedback .chat-feedback-btm ul li {
  display: inline-block;
  margin-bottom: 12px;
  width: 50%;
}
.popup_window_know .chat-feedback .chat-feedback-btm ul li.selected {
  width: 100%;
}
.popup_window_know .chat-feedback .chat-feedback-btm ul li img {
  width: 20px;
  height: 20px;
}
.popup_window_know .chat-feedback .chat-feedback-btm ul li b {
  margin-left: 6px;
  font-size: 12px;
  line-height: 20px;
}
.popup_window_know .chat-feedback .chat-feedback-btm ul input[type="checkbox"] + span {
  margin-right: 8px;
}
.popup_window_know .chat-guest_card .chat-guest_card-wrapper {
  width: auto;
}
.chat-feedback {
  max-width: 312px;
}
@media (max-width: 768px) {
  .chat-feedback {
    max-width: 250px;
  }
  .chat-feedback.is-checked .chat-feedback-wrapper,
  .chat-feedback .chat-feedback-wrapper {
    padding: 10px 20px 12px 20px;
  }
  .chat-feedback.is-checked .chat-feedback-wrapper .chat-feedback-btm {
    margin-top: 9px;
  }
  .chat-feedback .chat-feedback-top {
    font-size: 14px;
    padding-bottom: 10px;
    line-height: 19px;
  }
  .chat-feedback .chat-feedback-btm {
    margin-top: 9px;
  }
  .chat-feedback .chat-feedback-btm ul li {
    display: inline-block;
    margin-bottom: 12px;
    width: 50%;
  }
  .chat-feedback .chat-feedback-btm ul li.selected {
    width: 100%;
  }
  .chat-feedback .chat-feedback-btm ul li img {
    width: 20px;
    height: 20px;
  }
  .chat-feedback .chat-feedback-btm ul li b {
    margin-left: 6px;
    font-size: 12px;
    line-height: 20px;
  }
  .chat-feedback .chat-feedback-btm ul input[type="checkbox"] + span {
    margin-right: 8px;
  }
}
.chat-guest_card .chat-guest_card-wrapper {
  width: 272px;
}
@media (max-width: 768px) {
  .chat-guest_card .chat-guest_card-wrapper {
    width: auto;
  }
}
/* 20210830修改反馈弹窗样式 end*/
/*20210902 修改 start*/
@media (max-width: 768px) {
  .know-popup .know-popup-avator .know-popup-name {
    min-width: 71px;
    width: auto;
    font-size: 10px;
    white-space: nowrap;
  }
}
.ai-title-name {
  font-size: 16px;
}
.ai-title-name.is-en {
  font-size: 14px;
}
/*20210902 修改 end*/